To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
1. Pre-Sale Support**
- **Product Consultation**: Offer detailed product information, specifications, and customization options to help clients make informed decisions.
- **Quotation & Negotiation**: Provide competitive pricing, MOQ (Minimum Order Quantity), and payment terms based on client needs.
- **Samples & Testing**: Arrange sample shipments (free or paid) and assist with quality verification before bulk orders.
2. Order Processing & Logistics**
- **Order Confirmation**: Send a **Proforma Invoice (PI)** or **Sales Contract** detailing product specs, quantity, price, delivery terms (Incoterms), and payment method.
- **Production Updates**: Keep clients informed about manufacturing progress, including photos/videos if requested.
- **Shipping Coordination**:
- Assist with export documentation (commercial invoice, packing list, COO, etc.).
- Coordinate with freight forwarders for sea/air/land transport.
- Share real-time tracking details (e.g., Bill of Lading/Airway Bill number).
3. Post-Sale Support**
- **Delivery Follow-Up**: Confirm receipt of goods and ensure no damage during transit.
- **Quality Assurance**: Address any defects or non-conformities promptly (replacements/refunds per agreement).
- **After-Sales Training**: Provide manuals, installation guides, or online training for technical products.
- **Warranty & Repairs**: Honor warranty terms and facilitate repairs/returns if needed